Delivery takes place on the street level, in front of the house number indicated in the delivery address, by primary express courier selected by Casapitti.
There is no unpacking and assembly service. Departure of the goods from the Casapitti warehouses will be communicated by e-mail.
Deliveries by courier take place from Monday to Friday. Your order should be delivered to you within 30 to 44 days.
The product you have ordered travels a long distance to arrive at your home. For this reason, despite the care that we take in designing sturdy packaging items and selecting the most reliable carriers, the delivery phase may sometimes lead to problems.
Please follow these simple indications to help you quickly solve any issues.
Please make every effort to be there personally when the delivery is made. Check the condition of the packages before signing the courier’s receipt.
If the packages appear damaged on the outside, crushed or have been partially opened, accept the products only after ensuring that the courier has added a note describing the problem encountered. Please inform us straight away, so that we are both protected against any issues.
Subsequently, if you open intact packages and nonetheless find products that are damaged, partly missing, different to those that you ordered or if, despite following the instructions enclosed with the product, you encounter difficulties in assembling them, please contact us and we will provide a solution in the shortest possible time.
You can contact us at the numbers and addresses shown below. Remember to always send us your contact information and let us know how you wish to be contacted (via e-mail or telephone), providing the order number, the specific product involved and a description of the problem encountered. If you decide to contact us via e-mail (as we recommend), please attach a few photos to help us quickly identify an effective solution to the problem.
Casapitti phone nr +393451059532
or email us at email@example.com
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