Returns & Parts

Casapitti offers you an efficient spare parts service for keeping your product in good conditions.

If you wish to replace small consumables, such as, screws, etc., check on the product sheet which spare parts can be used for your product.

The product sheet also specifies the code of the spare part that you require.

Please send the request to specifying the following information:

  • your personal details;
  • your e-mail and telephone number, so that we can contact you if necessary;
  • delivery address;
  • purchase reference;
  • the code (and description) of the spare part you need;
  • the required quantity.

NOTE: if you cannot find the spare part code, describe or take a picture of the part and specify the model of the product to which it refers.

For the entire duration of the warranty period, the spare parts will be provided to you free of charge.

Once the warranty expires, the relevant spare parts will have to be purchased.


If you are not fully satisfied, or if you change your mind regarding the purchase, you have 14 days from the date on which you received the products included in your order to notify your decision to us.

Moreover, you are not required to specify any reason for your decision.

However, we will appreciate if you decide to explain your reasons, as this will help us to improve our products and/or services.

To exercise the right of withdrawal, please notify your decision to us via registered letter with return receipt mailed to the following address: Buying & Design S.r.l , Via Virginio 584, Montespertoli, Florence, 50025 , Italy- or via email to  

Please remember to specify your personal details, purchase references, the products you need to return and your return method of choice, since multiple methods are available.


You cannot exercise the right of withdrawal “if the products that you have purchased have been made to size or customized or if, due to their specific nature, they cannot be reshipped or may risk deteriorating or altering rapidly”, and in any other cases specified by law.

Moreover, the products must be basically intact and in a normal state of conservation, and they must have been kept or used with the due diligence. Please refer to the general sales terms and conditions for further details on this issue.

Return methods following withdrawal

After receiving your notice of withdrawal, Casapitti will send you a goods return authorization and notify you the address where the goods must be shipped.

Whatever method you choose for returning your product, you shall bear the relative costs.

Given that you are responsible for disposing of the packaging material after delivery, we recommend temporarily storing it for at least 14 days, which is the term prescribed for exercising the right of withdrawal: this will make it easier and quicker to package the product, and also preserve it against possible damages during handling and transport.

Sign up to receive our monthly newsletter and get discounts, exclusive sales, special offers, and member-only perks